Refund Policy 💰

Thank you for shopping with ZHIGANG YE ENJOY TIME. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below.

1. Refund Eligibility

    • Time Frame:
      Refund requests must be submitted within 30 days from the date of delivery.
    • Condition of Items:
      Items must be unused, unwashed, and in their original condition with all tags attached.
    • Eligible Items:
      Most clothing items are eligible for refunds unless marked as final sale or clearance.

2. Non-Refundable Items

    • Final sale or clearance items
    • Items damaged due to misuse or improper care
    • Gift cards
    • Personalized or custom-made products

3. How to Request a Refund

    • Contact us via email at yezhigang61@gmail.com with your order number and reason for the refund request.
    • Include photos if the item is damaged or defective.
    • Once your request is reviewed and approved, we will provide instructions for returning the item.

4. Return Process

    • Return Shipping:
      Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • Return Address:
      Please send returns to:
      9400 Bellaire Boulevard, Houston, TX 77036, US
    • Packaging:
      Items should be securely packed to prevent damage during transit.

5. Refund Processing

    • Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days.
    • Refunds will be issued to the original payment method used for purchase.
    • You will receive a confirmation email once the refund is processed.

6. Exchanges

    • We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order.

7. Late or Missing Refunds

    • If you haven’t received your refund after the above period, please check your bank account or contact your credit card company.
    • If you still have issues, contact us at yezhigang61@gmail.com.

8. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

Questions?
Feel free to contact us at yezhigang61@gmail.com for any refund-related inquiries.